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VNA COVID-19 Services

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Health Resources and Services Administration Health Center Quality Leader 2019 Awardee

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  • Largest Federally Qualified Health Center (FQHC) in the Chicago suburbs and top 3.5% ranking among FQHCs nationwide for unduplicated medical patients served
  • Recognition as a Health Center Quality Leader at the Gold Level by the U.S. Department of Health Resources and Services Administration (HRSA) based on multiple quality metric outcomes
  • Significantly lower cost per patient than state and national averages
  • Current unduplicated patients served per year: 72,000
  • VNA physicians deliver more than 1,600 babies each year
  • Current annual patient visits: 210,000
  • Large multi-ethnic population: 63% Hispanic, 14% African American, 4% Asian
  • Patients with Medicaid coverage: 36,000
  • Patients served on sliding fee scale: 37%
  • Patients receiving care with a same day appointment or as a walk-in patient without an appointment: 35%
  • Sixteen locations in Aurora, Elgin, Bensenville, Carol Stream, Bolingbrook, Romeoville, Joliet, and Wheaton
  • Bilingual front-line staff (English/Spanish) and translation services available
  • Within 7 days of the pandemic, VNA had instituted telemedicine for the communities they serve
  • Experienced a 70% increase in call volume, with over 300,000 calls answered since the start of the pandemic
  • Provided 31,000 COVID tests and provided contact tracing with patient consent
  • Administered more than 12,000 flu shots to keep people healthy during the fall and winter COVID spikes
  • Administered over 30,000 COVID vaccines, and is providing immunizations 6 days/week at multiple VNA facilities
  • Partnered with local churches, school districts, and community organizations and added walk-in and drive-up vaccination services to vaccinate more people
  • Through the Pandemic Health Navigator Program, VNA expects to coordinate services for over 70,000 community members impacted by COVID in Kane, DuPage, Will, Kendall and Grundy counties